Privacy Policy

This Privacy Policy applies to all Websites we own and operate, as well as all the services we provide, including our online and mobile services and products. In this Policy, we refer to them as our ‘Websites’ and ‘Services.’ We mean that data with personal information can identify you, such as your name, email, address, phone number, payment account details, payment information, support inquiries, betting history, chat comments, and more. When we meet a situation where data doesn’t meet your real personal data then this policy can’t be applied next. We are committed to protecting your privacy. Data processing is carried out in accordance with data protection laws. The personal data we collect and process depends on the services you request. We can update this collection information with privacy data. If any significant changes occur, we will notify you, usually by posting a notice on the Websites or sending you an email.

What Data We Collect and How We Collect It

As a current and future player you can anytime visit our Websites or use our Services. We are as follows collect and process your Personal Data that you leave on our services. The ways we collect this data can generally be divided into the following categories:

  • Information You Provide Directly. When you use the website or visit our sections, we may ask you to provide personal data. We may request your contact information or certain documents during registration, verification, or as part of a check. We also strictly control and verify anti-money laundering procedures, anti-fraud checks, or when you contact us with questions or for support;
  • Information We Collect Automatically. If you use our services for your interests then automatically goes the way we collect your data, such as your IP address, device type, browser, and system activity. This helps us understand how you use our services and improve your experience, such as detecting your preferred language;
  • Information We Receive from Third Parties. We may obtain Personal Data about you from other sources that you use ( publicly available records or trusted third parties like our payment providers) and use it from time to time for service purposes. This information helps us improve our Services and verify the accuracy of the data you provide.

How We Use Personal Data

Use of Your Personal Data (Legal Basis):

  • To Operate Our Websites and Services. We use your Personal Data to ensure our Websites and Services function properly and deliver the Services you’ve requested. (Performance of a contract, Legitimate interest);
  • To Determine Eligibility for Services. We process your Personal Data to verify if you are eligible for certain Services, such as checking your age, location, identity, or self-exclusion status, and to set up and manage your account. (Performance of a contract, Legitimate interest);
  • To Fulfill Legal Obligations. We process your Personal Data to comply with legal duties, obligations, and regulations, including those related to our gambling license, and to prevent illegal activities such as money laundering and match-fixing. (Legal obligation);
  • To Provide Customer Support. We use your Personal Data to assist you, resolve technical or payment issues, and address other concerns related to our Websites or Services. (Performance of a contract);
  • To Improve Our Websites and Services. We process your data to enhance and develop new features, and to perform technical analysis, optimizing your user experience and providing more efficient tools. (Legitimate interest);
  • To Protect Against Fraud and Crimes. We use your Personal Data to prevent, detect, and report criminal activity, ensure security, and maintain fairness in using our Websites and Services. (Legal obligation, Legitimate interest, Performance of a contract);
  • To Aggregate and Analyze Data. We aggregate and analyze data to prepare statistics, create reports, and generate anonymized insights, which we may use internally or share with third parties. (Legitimate interest);
  • To Facilitate Financial Transactions. We process your data to manage, confirm, and facilitate financial transactions. (Performance of a contract, Legitimate interest);
  • To Assess Fraud Risk and Verify Credentials. We analyze your fraud risk and verify your identity using third-party services, such as financial institutions, verification agencies, and credit reference agencies. (Legal obligation, Performance of a contract, Legitimate interest);
  • To Ensure Responsible Gaming. We assess your gambling activity to promote responsible gaming and comply with regulations. (Legal obligation, Legitimate interest, Performance of a contract);
  • To Monitor Betting Activity and Manage Risk. We monitor your betting activity to manage risk and adjust odds as necessary. (Legitimate interest, Performance of a contract);
  • To Enforce Our Rights. We may use your data to enforce our rights under agreements with you. (Performance of a contract);
  • To Disclose Information Within Our Group. We may disclose your information to other companies in our group, for internal administrative purposes or following a restructure. (Legitimate interest);
  • To Manage Communication and Relationships. We use your data to manage our relationship with you, including operational communications (such as updates to our Services), marketing materials, and information you’ve requested. (Performance of a contract, Legitimate interest, Your consent).

How We Share Your Personal Data

There are situations where we may need to share your Personal Data with third parties. We may disclose your Personal Data to:

  • Other companies within our corporate group;
  • Third-party service providers and partners who help us deliver the Websites and Services you’ve requested, such as those supporting website functionality, service delivery, or marketing and promotion;
  • Regulatory bodies, law enforcement agencies, government entities, courts, fraud prevention agencies, licensing authorities, eSports governing bodies, or other third parties, when necessary to comply with laws or regulations or to exercise, establish, or defend our legal rights (we will notify you of such disclosures where possible and appropriate);
  • Affiliates and others who introduce you to us;
  • Other parties when we have your consent.

International Data Transfers

When we process and share data, it may be transferred to and processed in countries outside your own. These countries may have different laws from those in your country. Whenever Personal Data is processed in another country, we implement safeguards to ensure your data remains protected. For individuals in the European Economic Area (EEA), this means that your data may be transferred outside of the EEA. When your Personal Data is transferred outside the EEA, we ensure that appropriate transfer mechanisms are in place to protect it, particularly by incorporating the European Commission’s Standard Contractual Clauses in contracts with the entities receiving the data.

Security

We are committed to protecting your Personal Data and have implemented appropriate technical and organizational measures, including:

  • Data Encryption: We use industry-standard TLS (Transport Layer Security) to encrypt all data exchanged between you and us, ensuring the security of your personal and financial information. Your data is also encrypted when stored on our servers and when transferred between data centers for backup and replication;
  • Limited Access: Access to personal data is restricted to employees, contractors, and agents who need the information to process it.
    Network Protection: We employ multiple layers of security controls to protect access to our systems, including firewalls, intrusion prevention systems, and network segregation. Our security services are configured, monitored, and maintained following industry best practices. We work with leading security vendors to leverage their expertise and global threat intelligence;
  • Secure Data Centers: Our servers are housed in enterprise-grade facilities with robust physical security measures to prevent unauthorized access. These measures include 24/7/365 monitoring, on-site security staff, and regular security audits. We maintain geographically separated data replicas to minimize the risk of data loss or system outages;
  • Security Monitoring: Our security team continuously monitors systems, event logs, notifications, and alerts to detect and manage potential threats.

Data Retention

Some data can be deleted at any time, some is automatically deleted, and some we retain for longer periods when required. When deleting data, we ensure it is completely and safely removed from our servers or retained only in an anonymized form. Information will be kept until you decide to remove it. We provide services that allow you to correct or delete data associated with your account. For example, you can:

  • Edit your personal information;
  • Delete a chat post;
  • Delete your account entirely.

We will retain this data in your account until it is closed and for a period of five years after closure, to fulfill our regulatory and legal obligations and to defend against any claims (where applicable) following your last interaction with us.

Information Retained for Extended Periods for Limited Purposes

In some cases, we may need to retain your data for extended periods due to business or legal requirements. For example, when someone self-excludes from our Services, we must retain their data to comply with responsible gaming obligations.

We may retain data longer for the following reasons:

  • To protect against fraud, abuse, illegal activities, and unauthorized access (e.g., fraud, match-fixing, or money laundering);
  • To comply with tax, anti-money laundering, and financial regulations, or to resolve disputes (e.g., in financial transactions like deposits or payouts);
  • To comply with laws, regulations, legal processes, or governmental requests, or to enforce agreements;
  • To ensure continuity of our Services for you and other users.

If you’ve communicated with us, such as through customer support or feedback. We are committed to safeguarding your Personal Data in line with applicable data protection laws (“Data Protection Laws”).

 

Your Rights

You have the following rights regarding your Personal Data:

  1. Right to Know: Request details about the Personal Data we hold;
  2. Right to Correct: Request corrections to inaccurate Personal Data;
  3. Right to Access: Access your Personal Data and request a copy in a machine-readable format;
  4. Right to Object: Object to processing based on our legitimate interests. We may still process it if there are other lawful grounds;
  5. Right to Erasure: Request deletion of your Personal Data, including your account, if:
    • It’s no longer needed;
    • You’ve withdrawn consent (if consent was the legal basis);
    • You’ve objected and there are no overriding grounds;
    • It was unlawfully processed;
    • It must be erased for legal obligations;
    • It must be erased for legal obligations.
  6. Right to Restrict Processing: Request to limit how your Personal Data is processed;
  7. Right to Withdraw Consent: Withdraw consent where applicable, though we may still process your data on other legal grounds;
  8. Right to Object to Direct Marketing: Object to direct marketing and profiling. Opt-out via unsubscribe links or by emailing us at [email protected];
  9. Right to Complain: Lodge a complaint with your local data protection authority.

Please note, these rights are not absolute. You can exercise them through your account settings or by emailing us at [email protected]. We may ask for proof of identity before processing your request. If you’re unhappy with how we handle your data, contact us at [email protected], and we’ll aim to resolve your complaint within a reasonable timeframe.

Use of Google Analytics

We use Google Analytics to track how you use our website, such as which pages you visit and how often. Google Analytics only collects your IP address, not personal information, and we don’t combine this data with your Personal Data. Google Analytics uses a permanent cookie to recognize you on future visits, but only Google can use it. You can prevent Google Analytics from recognizing you by disabling cookies in your browser. To opt-out, simply turn off cookies in your browser settings.

SSL encryption

All critical correspondence between the user and the Website is encrypted with Secure Socket Layer technology (SSL) using a 256-bit key.

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