General Terms and Conditions
The section on the main provisions and rules of the 1Win website contains important terminology used in betting. It presents regulations for resolving betting disputes, disclaimers, cookies, and much more. Each user must carefully study this section in order to play responsibly and in accordance with the rules.
Main Provisions
Bets and winnings are accepted and calculated according to the bookmaker’s rules. The company may cancel bets, recalculate winnings, and resolve disputes according to its internal rules. All calculations are based on data from the processing center, and winnings must be checked independently and disputed within 10 days. The bookmaker has the right to change lines, odds, and limits, but bets that have already been placed remain under the old conditions.
Main Rules of Bet Acceptance
These are the rules for accepting bets at a bookmaker’s office. How and when your bet is considered valid. Which bets may be restricted or canceled, and how payouts are calculated. Basic betting rules:
- Bets are only placed on the bookmaker’s line with current odds;
- The company may change limits and odds for any player without notice;
- Repeated bets on the same outcome may be restricted;
- A bet is considered accepted only after confirmation on the server. It cannot be canceled;
- Only place bets from your balance; winnings are credited after settlement;
- Bets are valid until the start of the event (except for live bets);
- Erroneous or inaccurate bets may be canceled or recalculated;
- Bets on known outcomes, postponed events, or suspected fraud will be canceled.
Types of Bet
This policy specifies the types of bets available, including single and multiple bets.
Limitations of Including Certain Outcomes of the Event
This section thoroughly describes the limitations that may apply when including certain outcomes in bets:
- Only one dependent outcome can be included in multiple bets. If several dependent outcomes are included, events with the lowest odds are excluded from the bet;
- “Dependent outcomes” are those where the result of one part of the bet affects the result of the other part;
- Bets such as “Team will score a penalty Yes/No” lose if no penalty is awarded;
- Bets on “How will the goal be scored” or “Next goal” lose if the corresponding goal is not scored.
Acceptance of Bets During the Match (Live-Bets)
Live bets are accepted on main and additional outcomes. You can place single Live bets or combine them in a single express bet. A bet is considered accepted after it is registered on the server and an online confirmation is issued. The bookmaker is not responsible for inaccuracies in the current results of matches on which live bets are accepted.
Outcome Types
You can bet on the outcome of the match (first team win, draw, second team win) or double outcome (e.g., X1, 12, X2). There are handicap and total bets on the difference or number of goals/points, with a refund if the outcome is exactly the same. You can bet on the progress of teams in the tournament or on their place in the final table. Asian bets are handicaps and totals with fractional values (0.25, 0.75), and the bet is divided into two parts. The company may add additional betting options.
Match Results, Date and Time of Their Commencement, Resolution of Disputed Issues
The bookmaker protects itself against errors in data, changes in team composition, match postponements, and disputed situations. All bets are calculated based on official information, and in doubtful cases, the decision is made by the company.
Cash-Out
The option with cash-out allows you to withdraw money from a bet before it is finally settled. The amount may be higher or lower than the original amount. Available only for active, unsettled bets, including pre-match and live bets. It works for single and express bets, but for express bets it applies to the entire bet. The cash-out amount can be seen in the “Bet History”, and after use, the bet is settled instantly. The company may, at its discretion, approve or reject cash-out requests for any events.
Parties
All clauses of the Agreement, including the pronouns «we», «us», «our», «company» or «the betting company» shall relate to the betting company with which the client agrees with the following clause one above.
Amendment of Conditions
The company may change the terms of the agreement at any time for any reason, and the current version is always available on the website. If the customer does not agree with the changes, they must stop using the website, otherwise continued use will be considered automatic acceptance of the new terms.
General Restrictions and Prohibited Use
Only users over the age of 18 can use the site, otherwise their account may be blocked. In some countries, online gambling is prohibited, and the use of VPNs and proxies is strictly prohibited. It is prohibited to open accounts and place bets from certain countries (the list is available on the website and is subject to change). Bets are not accepted from participants in events, their representatives, or persons subject to legal restrictions. Any violations of the rules, attempts at fraud, or circumvention of restrictions may result in the cancellation of bets and closure of the account.
Opening of an Account
To access the site’s services, you need to register by providing your real details and email address. The company may request documents to verify your identity, otherwise your account may be blocked. Any changes to your details must be immediately updated in your profile, otherwise restrictions and cancellation of payments may apply. Each customer can only have one account; duplication may result in closure, cancellation of transactions, and return of winnings. If you have any problems with registration, please contact customer support.
Your Identity. Protection from Money Laundry
The name and date of birth on the account must match the actual data and payment details. The company may request documents to confirm identity, address, and payment methods. Security and compliance checks are performed, including suspicious transactions and potential fraudulent activities. The customer confirms the legality of their funds and undertakes to provide any additional documents to comply with anti-money laundering laws. The company has the right to block transactions or funds if it suspects money laundering or terrorist financing and to inform the relevant authorities.
User Name, Password and Security
Keep your login and password confidential and do not disclose them to third parties. Recovery is possible via “Restore password”. You are responsible for the security of your account and all actions taken with it, including actions by third parties. In case of unauthorized access, immediately notify the company and provide evidence if necessary; the company is not responsible for data loss due to your negligence. Adults should prevent minors from accessing the account, for example, through blocking software.
Deposits, Placement and Withdraw of Money Funds from the Account
To place bets, your account must have funds. The Company may block your account, cancel bets, or confiscate winnings if fraud or violation of the terms and conditions is suspected. This account is not a bank account. Funds are not insured, and no interest is accrued. Withdrawals are subject to payment verification and identification, with a possible fee and restrictions on large amounts. The Company does not provide financial services. Currency or cryptocurrency exchange is carried out at market rates, for which the Company is not responsible.
Payment Conditions
You pay for all services and goods on the website, including any taxes and fees, and are fully responsible for timely payment. You confirm that you have the right to use the card and that no laws are violated when paying for services or goods. The payment provider is not responsible for the quality, price, or quantity of services and goods, as well as for the inability to make a payment by card. If you do not agree with the terms and conditions, you must refuse to pay and, if necessary, contact the website support.
Collusion, Misleading Actions, Fraud and Criminal Activity
It is not recommended to place bets for several clients from one IP or network, or by prior agreement. In case of violation of the rules, we may close accounts, cancel bets, deposits, bonuses, and demand the return of winnings. The following are prohibited: transferring information to third parties, fraud, using bots, hacking, stolen data, participating in criminal activity or money laundering. We have the right to suspend or cancel payments, block accounts, and notify law enforcement agencies if we suspect bonus abuse or fraud.
Other Prohibited Actions on the Site
It is prohibited to use aggressive or offensive language, threats, or violence towards employees or other customers. It is prohibited to upload viruses, spam, or anything else that disrupts the operation of the website, as well as to modify published information. The website may only be used for entertainment purposes; copying the website in whole or in part is prohibited.
Terms and Termination of the Agreement
We may delete an account without notice if it disrupts the operation of the website or violates the terms of this agreement. We may also close an account by notifying the client via their contact information.
Changes to the Website
We reserve the right to make changes or additions to the services offered on the Website in order to support and update the resource.
System Errors
If a malfunction of the Website occurs during the betting process, we will endeavor to correct the situation as quickly as possible. We are not responsible for any failures of IT devices resulting from the operation of the equipment used.
Errors and Defects and Limitation of Our Liability
The company may cancel bets and winnings if they were made due to errors or using incorrectly credited funds. The company is not liable for customer losses, including lost winnings, customer errors, cybercrime, or internet problems. It also does not guarantee the uninterrupted operation of the website and may restrict access to services for technical reasons or other circumstances beyond its control. Any decisions regarding bets and use of the website are made by the customer at their own risk.
Breach of Conditions
The customer undertakes to compensate for any losses and protect the company, its employees, and partners. This applies to cases where the customer violates rules, laws, or the rights of other people. It also applies if someone uses the customer’s account without permission or illegally appropriates winnings. If the customer violates the terms of the agreement, the company may warn them. It may also suspend or block the account. The company has the right to withdraw payments, winnings, and bonuses received illegally.
Rights on Intellectual Property Objects
All materials on the website belong to the company and are protected by copyright. The customer does not acquire any rights to these materials and may not use logos, brands, or promotional materials without permission. The customer is responsible for any illegal actions and must report prohibited activities and assist in investigations.
Personal Data of the Clients
The company undertakes to protect customers’ personal data and process it in accordance with the Privacy Policy. Customers agree to the use of their data for the purposes specified in the agreement or for compliance with the law. Data is not transferred to third parties, except for employees or contractors who need it to provide services. All correspondence is stored for accurate record keeping.
Use of the Cookies Files
The website uses cookies for operational purposes and user convenience. Cookies help recognize repeat visitors to the website. If you delete these files, access to some sections and features of the website may be restricted.
Claims and Notifications
If a customer has a complaint about the website, they should first contact customer support via online chat, telephone, or email. Records of the dispute stored on the server may be used as evidence when reviewing the complaint.
Settlement of Disputable Situations
Customers may dispute any situation on the website. All claims will be considered in good faith upon provision of facts and arguments in writing via chat, telephone, or email. Consideration takes up to 4 weeks, and the period may be extended to 8 weeks. It is important to maintain a polite tone in your correspondence.
Circumstances of Force Majeure
The company shall not be liable for delays or failure to perform its obligations due to force majeure circumstances, such as natural disasters, wars, strikes, network failures, or cyber attacks. During a force majeure event, the website shall be deemed suspended and the deadlines for fulfilling obligations shall be postponed. The company undertakes to do everything possible to fulfill its obligations after the force majeure has been eliminated.
Refusal from Obligations
If the company fails to fulfill its obligations or exercise its rights of defense, this shall not be considered a waiver thereof and shall not release the customer from its obligations.
Severability
If any provision of this agreement becomes invalid or illegal, it shall be separated from the rest, which shall remain in force, and the invalid part shall be adjusted in accordance with the new regulations.
Links
The website may contain links to third-party resources for which the company is not responsible. The company is not responsible for the content of these websites or the actions of their owners. Links are provided for informational purposes only, and the customer uses them at their own risk.
Bonus Actions
Bonuses can only be used after wagering their amount. Bonuses can only be withdrawn after meeting the wagering requirements, and some no-deposit bonuses require the first deposit. The company reserves the right to change or delete bonuses and block accounts if they are abused.
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